SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank you very much. It came quickly 10 days before len. Region.
Excellent!
I strongly recommend Turkey to arrive 2 months
The Package came less than 2 weeks before Ростова-on-Don. Ordered for the child, i hope to survive.
very good
Very satisfied quickly and well packed no damages top.
Cover cool! Came up perfectly! In the kit there is everything you need: a key for twisting, napkins to degrease and wipe the screen. All buttons are easily triggered. The parcel was 3 weeks in gomel. Although the store sent the next day. In our country for a long time lay. Good luck to the seller!
I ordered my son, says not very comfortable, but not critical
The cover came quickly. Included hexagon. When dressing, there was a problem. Protective glass from the cover did not fit to the phone, as if i did not tighten the screws. I checked all the recesses and grooves, like i did everything as it should. The distance between the glasses was almost a millimeter because of which the sensor did not work. Wrote to the store to find out if i did the right thing. They didn't answer me. Therefore, i reduce the rating for communication with the seller. I had to fix, peel off the glass, and build up a layer of glue with a double-sided tape until the glass was drowned to the desired distance. I don't know whether it's marriage or what. Like a trifle, but i spent time. And so the cover is good!
This is the best protection for your phone! It's really armor. I bought myself and my son. I want to warn you that you do not upset the first day of the two corps is seated and the touch does not react well but this is temporary. When i bought the first time i was very upset. But after a couple of days everything became perfect. Sandwich sat down)) it is still very important to degrease everything well. Howling i recommend
A * case. A copy or original lunatik case for $200. Sat down like a native.
Very good product, arrived on time.
Cover i order the 3rd time. I like the cover, it saves from falls. I order silver on the photo it is clear why. Seller recommend!
Came very quickly. I take bath. The first cover served 2 years, the glass burst. Otherwise everything is super. I recommend
Nice product, but it loses its screws easily. Remember to check them regularly. But for the price, I am very satisfied
Cool case is a little heavy... Definitely need to buy.
Excellent protective case, it seems that they can score nails!: d heavy
The store sent quickly. the cover came for 3 weeks. Until i put it. it's very big))) i thought it would be smaller))))
The cover is of course super. Phone weight 379 grams. Wireless charging and pay pass works. Happy.
Super! Thank you! Excellent case for iphone. Looks very brutal. My husband is delighted! Tracked. Delivery is fast. Thank you!
Hello, everybody! Ordered a cover on august 4, came for 22 days. The cover was perfectly tracked, came on time. The item was perfectly packed, came without any damage, all in stock, the quality is excellent, there is a key for screws, also in stock the store put another four screws and a lace. The product is very satisfied, the phone iphone 6 s went perfectly, nothing hangs, i recommend it! The seller is excellent!
Excellent cover, it should be mentioned that it increases its size considerably but is worth it as it takes too much care of the cell phone and meets its purpose, i recommend to store 100%, the tracking was excellent to the city where i live, i arrive perfectly as the product was protected very well.
Great cover. Has its own protective glass. Looks like the original lunatik shockproof protective case. The frames are made of metal. All buttons are surprisingly pressed very gently.
Thank you Mr. Seller and the Shipping Personnel for making the item reach my hands safe and in an appropriate manner. Item received was as described. Reached in perfect condition. Impressed with the delivery timing, well before time. Appreciate your transaction process. Would definitely do more business with you. Love the case. Best store. Seller Recommended.
Goods arrived in full, very well fit for iPhone SE. Suspect that paint is not too resistant, because with screw as seen on JPG. Sides already is shinning. Hear not what słabiej talking and puszczaną music. Fast from wear in pocket bottom zaparkowała. Included additional screw, cloth, smyczka and wet wipes. generally recommended for forestry, cycling or work in severe conditions.