SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love, love, love this dress...looks just like the picture, fits perfect, great fabric. Came fast, thanks store, highly recommend.
Dress is cudowna! Has come in 12 days! Wzięłam M on my dimensions. IN Poland stretcher size 36 (160 cm tall) for rozmiarówke Mohito and H & M and is super bałam up that will be a little under bust because I have 92 cm but is good and not tight mega. recommend 100% matrial is chiffon. wyglada as dress with good boutique per $200!
Incredibly fast delivery. To siberia in 16 days, no delays, everything was tracked. The dress is super, for height 173, weight 58 is perfect) of course, short behind, only a little bend-all see))) front is more authentic for some reason. These little things do not spoil the appearance. The seams are even, the threads do not stick out anywhere. I'm very happy!
It's hermosoooo, i got the m perfect A little transparent but perfect. I recommend it
I ordered two dresses (black and white) size m. My parameters are 94/75/90, height 177 weight 62. White dress turned out to be more black. White dress fit in size. Black did not even fasten on the back and strongly presses in the chest. Well, and so very satisfied with the quality and material and the delivery was fast.
The dress is just super! The fabric is so light and pleasant to the body, 175 took m, ideal
5ft 4 140 love it
Dress supper. The order came quickly. On the size 44-46 took l, the village is perfect. The only negative is the hem of the dress is crooked, but this can be corrected in the studio.
Just a gorgeous dress, never would say it's with ali. I think for girls with very big breasts will not work. But i fell in love with him simply!
IS like the picture 100%, but the embroidery is very delicate. The back is shorter than the front and is a little transparent. Ordered size was perfect for use without bra.
It’s very good, I wouldn’t say highly accurate but I do love it. Back is shorter than the front so I can’t bend done though. Would buy it again.
it takes 3 weeks and half to arrived but it's worth to wait though.. very nice and absolutely stunning. Size M is perfectly fit with the height of 174 , weigh 55 kg... thanks store
merci,am primit comanda repede,sunt mulțumită și recomand, calitatea e bună...am 1,68 / 58 kg, S, e ok...
I wear S, take S and it fits Perfect! very fast shipping :)
This dress is beautiful, soft, and easy to move in.
Be beautiful as in the photo I measure 5 foot 7 inch I weigh 150 book the perfect wide size
Delivery month to kazan. The dress was plucked all over the country. China-moscow-kazan-mineral waters-moscow-kazan. How much money our stupid post of russia spends on martyshkin labor. The dress bought for 845 rubles. Xl at 96-80-100 village back to back, but you can wear it, fastened without problems. In the chest and waist no longer one centimeter will fit. Successful skirt-tummy is not visible. I have a waist almost in place. Dark underwear shines through, bodily-all norms. Front skirt is uneven, longer, it is necessary to correct. At my height 158 sleeves a little long. Threads do not stick out. I liked it. It is necessary to lose weight on 1 size. Thanks for the feedback-helped.
The dress is cool, the quality is excellent, looks awesome, can be on the beach and just in the summer, the size x l maximum is 48, does not stretch at all, so carefully, the length is normal, for such a price just fire!!!! Took in black and white colors.
Well, first fast delivery, two weeks, thanks to the store! The dress is exactly as in the description, only longer on me, but i'm not high, 158 cm. I ordered the size m, on my parameters 90-75-93 village tyutelka in tyutelku, if a couple of cm more volumes no longer fit :-))) looks elegant and sexy, decollete does not cause, everything is decent. In general, i'm happy, the summer will be hot :-)))) i advise everyone and thank the seller!
Beautiful, such as the description, wzięłam L though myśle stainless M was by better, sizes written in description me little przestraszyła, wiec take best your size or Max one bigger. Highly recommend!
Paid 20.02, to the post office in the chelyabinsk region came 18.03. The size approached well. My height is 170, chest girth is 99. The dress bought for 840 rubles. The dress is beautiful, pleasant synthetic body, not bad lace. Sewn in general well, but on the shoulders of the lace did not climb into the seam and sticks out, it is necessary to give in the repair of the seam. Deep neckline, beach option)
Very close by description. Stitched norms, but the sleeves will be removed, for it's a game of some kind. Slightly large, but tightened.
Dress is beautiful, very zwiewna. Fabric slightly przeswituje, but when cielistej underwear is not wrong. Kupilam size M because bałam about the size bust, casual I wear size S and this dress is for large unfortunately. Height 172 cm weight 54 cm.
The dress is excellent for this money for the summer itself! Size xl freely, but i wanted to. My height is 173 while the length is normal, not short dress, weight 65. Thank you store quickly sent and shipping fast!