SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent price quality. Sent very soon to malaga. Very formal and advisable store.
The cover came quickly! Packed well! The quality is excellent the cover itself is very pleasant to the touch, all as in the description! Very satisfied with the goods!!!
Long shipping! Ordered april 24, received june 13. Defective case
Plastic as rubberized, a little remains fingerprints
It was a long time, but i order the second time. Excellent covers for this money.
A good cover, no complaints. Well sat down, thin, under the color approached
Nice product. Functional but not wow.
The cover is very good and solid. The store is sociable and ready to help.
Lightweight, hard plastic, by a slightly deformed side but does not affect the use of the button
Excellent cover, neat, thin and pleasant to the touch, long delivered
Excellent #1class definitely recommend
Hard plastic. Thin, the phone looks good.
There is some hole been blocked, it just nice to fix into my iPhone 6
The cover is good, quality, plastic is matte, nice, very thin and light. The parcel went about 2 months to yekaterinburg.
Tested and approved, the shell is beautiful and very thin that it highlights the phone, just satisfied
Very good, all arrived in condition and only in 15 days, awesome. thank You and recommend to the store. thank You
The cover is normal. But for some reason i when ordered-i thought that metal.
The cover is quality, to the touch is very pleasant.
It's just like the d is crypt is very thin so a fall i don't think will protect him in its totality
Great item! Completely approached my iphone xr. Looks very stylish and expensive! To the touch is very pleasant. Some soft good quality plastic. Delivery to kursk region a little more than a month.
Cover came for 1,5 months; looks beautiful, thanks
just received two days ago volume button is no more there other wise its ok
Came to minsk for 3 weeks. Thin, plastic is pleasant. Sit tight. I order not the first time, as on average lives 5-7 months. Seller recommend
Everything came up. The cover is very pleasant to the touch. as if velvet for hands)) plastic matte. I recommend!
The cover looks great, but in the spikes of the seams, there are gaps that scratch your fingers a little (