SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Lovely dress. The fabric is very pleasant, can be washed in the washing machine strips do not lose color. The only one is very short.
Delivery to kaliningrad region 2 weeks! All as in the description!!!
I took a size small and it fits pretty good and I'm quite chubby so I was nervous that I got too small of a size but it's good all the sewing seem good but it did smell weird but I'm sure it will go away once washed :)
Very satisfied with the product has been good size and good quality
All right, fine fabric, a little short but it makes you the cloth in summer!
It came in 2-2,5 weeks! What is madly pleased! The quality is pleasant to the touch, the size approached. I'm happy
For such a price everything is fine, ordered the smallest size but a bit too big
The shipping time was average, it did not take too long to USA. The shape and fit it is perfect, very body contouring and slimming. Decent material for price. Love it!!
Perfect i love it! Just like the photo and stretch
I buy it not for the first time. i really like it, instead of a dressing gown, i wear it at home
Size super good elastic fabric I love
I advise everyone. Does not shine through. The fabric is very pleasant. Really, short. Under the cros the most that
The order came quickly in two weeks. Sits perfectly.
Great quality
En peefecto, volveee to order another, plus it is very elastic and gives a lot of yes, my size is the m. and i ordered the s and i keda perfectly tight
Dress bomb :) the village is perfect :) in my 46 came in size (xl) :) the dress is whole, odorless, sewn neatly :) uniquely 5 stars :)
Express shipping, recommend. Good quality product, good workmanship. Not stinks
Its money is worth, when washing white stripes faded and became a little gray.
I loved it! The material is very comfortable and fresh. It's taken a little over two months to arrive. But all excellent, i recommend the store.
Recommend warmly! Dress perfect :) I 160 cm, 55 kg :)
The dress is just a bomb)) even if the croses dress with this dress looks cool)
Very xulo! M love, the only q gets up
Nice dress and very good fabric
Perfect, it's a little transparent but it's cool, in pants i wear a 42 and up an m, i ordered the l and it's great.
Dress, really liked, delivery to tula region 1,5 months. The size corresponds to 48 took xl.