SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The dress is cool, 52-54 size xxxl came up perfectly, the delivery is fast, very satisfied with the purchase!
I liked the light blue so much I went back for the black and navy. Lovely! Perfect for summer! Lovely cut and very light and airy. Love them!
The goods are satisfied. At 50-52 russian size took xxxl. The fabric stretches. For this price-an excellent purchase. Product and store recommend
Pay duje garne, came to ukraine on ukrposta for 1 city. In the men of vaga 53 kg, river 1.63, i took the s and m went and in the shoulders and on dovzhini. Uncle salesman.
Excellent dress... on the russian 44 came perfectly! sewn neatly
Interesting dress. With the store did not communicate. Shipping fast. Photo as far as possible
Thanks so much to the store, items received in good condition and well packed, very good ! I appreciate and recommend to all.
Excellent dress, at a height of 172 cm almost to the floor, i recommend .. 50-52 straight perfectly sits down, in the rear of the lightning works fine ..
The dress is very good, but long, that is not Is a problem, i cut, synthetic fabric, pleasant to the body
The dress is chic for such money. Did not expect) delivery is very fast. The material is good. At its 46 and pregnant belly approached the size l. after pregnancy, you can also wear. Even my husband liked it) at a height of 164 the length is perfect. You do not need to sew anything. I did not communicate with the store.
In the moscow region flew in 8 days. Quality is not bad. My wife liked it. Thank you store
Ordered on june 17, the goods came on july 4. At og 88, ot-70 cm took the size s. corresponds to the size grid. On the growth of 165 the length is normal, nothing to cut off. I attach the photo, the color is true distorted... She took a gray-blue color. I advise you.
Ordered 10.06, received 02.07. With fast then kemerovo region!!! The size approached perfectly, the body is nice!!! Threads do not stick out, there is no smell, the bottom of the dress is not as flared as in the picture, on the back of the zipper is 25 cm. Recommend!!! Tracked every step! Seller thanks!
Wide is fine, but there is plenty in length of the dress, in size xxxl
Own cm pictured… the very good material and lightweight… the board
I took a 3X the dress is perfect❣
Now i have all the colors!)) i really liked it, the first time i ordered blue, but now black and blue. Black xl, blue l. in principle and both the size, but in xl i like more, because more material on the skirt, which is logical))
The order was made 31.05, 4.06 sent and now received. Everything corresponds, everything is like. The seams are neat, behind the snake, which is very convenient. the store 5 +++++!!!!! In my 46 size xl is excellent, under the heel class. The fabric is pleasant, the coloring is chic. As in the sock i will unsubscribe later. I recommend the store and the seller, packed neatly. Success to the seller and more good buyers!
Delivery 15 days to vrn. My sizes og-92 ot-80 ob-100 height 168 size 48 took l. Material cotton stretches. Came well. Did not wash. I liked it. Thanks to the store.
I really liked the dress. sewn neatly, soft and pleasant to the body
The dress is just, i wear 50 size xxxl approached, only it is long you need to trim, on tall girls)
I odered size L to 178 cm and it fits perfect. the fabric is soft .
Perfect i love it,thank u store fast shipping recommended
Very very cool dress. It is necessary to lose weight in the stomach and will be quite beauty)) not long, but as it should be straight.
Nice material, well done dress. Looks so beautiful.